All claims for return of non-conforming goods must be made in writing to Company within thirty (30) days of customer's receipt. No merchandise may be returned except upon customer's receipt of a Return Merchandise Authorization ("RMA") issued by Company. Acceptance of return of any non-defective, conforming merchandise shall be at Company's discretion and shall, if accepted by Company, be subject to a minimum restocking fee of twenty-five percent (25%). Special orders are not cancellable or returnable.
Past due invoices shall be subject to a service charge of one and one-half percent (1½%) per month for each month or portion thereof that payment is not received by Company.