Delivery of Shipments
Products are sold F.O.B. point of shipment. Accordingly, title to the products and all risk of loss or damage to the products shall pass to customer upon delivery of the shipment to the freight carrier by Electric Supply Connection ("Company"). It is very important that the customer thoroughly inspect the packaging and products upon receipt. If the products are damaged in transit, it is still the responsibility of customer to pay the for the product and the customer's sole remedy shall be to seek recovery against the carrier for any such loss or damage. Customer claims relating to non-conforming goods must be made to Company within thirty (30) calendar days of customer's receipt. Failure of customer to advise Company of claims for non-conforming goods within thirty (30) days of customer's receipt, shall conclusively be deemed customer's acceptance of the shipment and acknowledgement that the products contained in such shipment are undamaged and the shipment conforms in all respects with customers order and the packing slip enclosed therewith.
All claims for return of non-conforming goods must be made in writing to Company within thirty (30) days of customer's receipt. No merchandise may be returned except upon customer's receipt of a Return Merchandise Authorization ("RMA") issued by Company. Acceptance of return of any non-defective, conforming merchandise shall be at Company's discretion and shall, if accepted by Company, be subject to a minimum restocking fee of twenty-five percent (25%). Special orders are not cancellable or returnable.
Past due invoices shall be subject to a service charge of one and one-half percent (1½%) per month for each month or portion thereof that payment is not received by Company.